At Away Box Packaging, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or interact with our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing/shipping address, payment details.
- Order Information: Products purchased, order history, and delivery preferences.
- Technical Information: IP address, browser type, device information, and cookies for website performance.
- Communication Data: Any messages or emails you send to us.
2. How We Use Your Information
We use the collected data to:
- Process and deliver your orders.
- Provide customer support and respond to enquiries.
- Improve our website, services, and customer experience.
- Send order confirmations, updates, and important notifications.
- Share promotional offers (only if you have opted in).
- Comply with legal obligations.
3. Sharing of Information
We do not sell your personal data. However, we may share information with:
- Service Providers: Delivery partners, payment processors, and IT support.
- Legal Authorities: If required by law or to protect our rights.
- Business Transfers: In case of a merger or acquisition.
4. Cookies & Tracking
Our website uses cookies to:
- Remember your preferences and improve browsing.
- Analyse website performance and traffic.
- Support secure checkout and payment processes.
You can control or disable cookies in your browser settings, though some features may not work properly without them.
5. Data Retention
We keep your personal data only for as long as necessary:
- For order fulfilment and customer support.
- To comply with tax and accounting regulations.
- To improve services and marketing (only if consent is given).
6. Your Rights (GDPR & UK Law)
You have the right to:
- Access and request a copy of your personal data.
- Correct any inaccurate information.
- Request deletion of your data (“right to be forgotten”).
- Restrict or object to processing.
- Withdraw consent for marketing at any time.
To exercise these rights, please contact us at support@awayboxpackaging.co.uk.
7. Security Measures
We use secure servers, encryption, and access controls to protect your data. While no method is 100% secure, we take all reasonable measures to safeguard your information.
8. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
📍 Address: 123 Packaging Lane, London, UK
📧 Email: support@awayboxpackaging.co.uk
📞 Phone: +44 1234 567 890